Customers we’ve worked with

Largest water provider

Customer’s Challenge
To deploy an RTU solution that can be standardised on across the greater Auckland region offering ease of use, quick deployment in emergencies, has the highest level of technical and engineering support, can be engineered externally and delivered cost-effectively.

Our Solution
Kingfisher RTUs from Ovarro incorporate a modular IO solution that is ideal for large and small remote sites, reducing deployment costs while delivering exceptional performance. Scalable from 2-slot to 48-slot backplanes, they support redundant power supplies and CPU modules and hold 5 firmware/configuration versions for ease of maintenance. All of this makes Kingfisher the ideal RTU platform to deploy, ensuring a standardised approach can easily be managed at all times.

At CSE-W Arthur Fisher, we work with and have supported many water providers and their contractors nation-wide for decades. From system designs, engineering, development of standards, through to project support, engineering, system commissioning and technical support. By deploying Ovarro’s Kingfisher and TBOX (LTE 2G/3G/4G) RTU’s, users can obtain a comprehensive RTU solution that is easily integrated with any SCADA /’ Network solution.

NZ Dairy Industry

Project Name: Flow measurement of membrane filtration permeate in the NZ Dairy Industry

Customer’s Challenge:
Membrane filtration is becoming the preferred method of separating and concentrating valuable nutrients from raw milk in the NZ dairy industry. Different methods of filtration enable extraction of specific milk components by pumping the product through filter membranes with different pore sizes. The captured fluid is called retentate and the fluid passing through the filter is called permeate. The highest level of filtration is reverse osmosis which basically captures all components except water that becomes demineralised in the process. Flow measurement of the retentate and permeate streams is critical to the control of the process but the normal method of flow measurement using magnetic flowmeters is not possible due to the low electrical conductivity of the permeate water. This required the use of very expensive hygienic Coriolis mass flowmeters to attain this measurement.

Our Solution:
Our main instrument agency (Foxboro) is a pioneer in the development of vortex shedding flowmeter technology. The vortex flowmeter is capable of measuring gas, liquid and steam media but has some limitations which are overcome by the analysis of the process conditions to ensure expected measurement performance is achieved. Foxboro manufacture the only sanitary approved vortex flowmeter on the market. On presenting the capabilities of this series of sanitary flowmeter to the  customer, they immediately recognised its potential to replace Coriolis mass flowmeters in their reverse osmosis filtration process plant and now offer it as a standard option to their customers

NZ Fertiliser Industry

Customer’s Challenge:
Reducing maintenance and downtime from the frequent repair of a boiler feedwater pilot-operated safety relief valve.  This was caused by excessive velocities from flashing vapours that rip the soft seals causing the valve to jam open; this was also a safety issue.

Our Solution:
Engaging with an experienced manufacturer that specialises in safety relief valves for these applications. Our solution included sizing and material selection suitable for two-phase fluid which met the application requirements and reduced maintenance and downtime.

NZ PetroChemical Industry

Customer’s Challenge:
No support of the old, custom-made 3-way two ball valves, linked via single mechanical connection, supplying cooling water and switching flows between two exchangers simultaneously.

Our Solution:
By engaging with an experienced manufacturer that specialises in custom made valve solutions we were able to meet our client’s requirement of matching existing dimensions, pressure and temperature ratings, without any costly pipework modification, providing a direct swap solution.

Customer’s Challenge:
Replacing an old, Combined Pressure Reducing and De-superheating Steam Control Valve, that matches the existing footprint and provides reliable service 24/7- 365 days a year. This valve can only come off-line once every four years for maintenance.

Our Solution:
Working with an experienced manufacturer that specialises in power applications we were able to offer a solution that included patented low noise Ravens Trim with 18 stage pressure reduction; multi atomizing spring loaded nozzles to de-superheat the steam required for downstream process; and matching the existing connections. Technical review of this project is still under progress.

NZ Pulp & Paper Industry

Customer’s Challenge:
New Zealand’s largest chlorine production and storage site required additional gas detection.   The age of the plant was an important factor in the risk assessment potential for gas leaks of one of the most toxic industrial gases. Replacement of existing detectors had traditionally been on an ad-hoc basis and the hazardous area standard acceptable in the New Zealand market had changed from ATEX to IEC Ex. There was also increased interest from the customer for instruments that met an international Safety Integrity Level (SIL 2 or SIL3).

There are a number of toxic gases on this site, including chlorine, chlorine dioxide, ammonia, hydrogen sulphide as well as flammable gases such as methane which is the main constituent of natural gas used on boilers, furnace and kilns.

Our Solution:
We presented a solution that used a common transmitter (or detector) for most of the toxic gas applications mentioned above that “ticked all of the boxes”. The differences were in the sensor inserts that were specific to each gas. In addition, these transmitters met the new IEC Ex hazardous are requirements plus the SIL rating. The versatility of this transmitter reduced the customer’s inventory and has enabled various maintenance staff and contractors to become familiar with one common instrument. This was important to enable staff to cover other departments of the plant where they were previously not involved .

We were also able to offer gas detectors from within our supplier’s multi-brand portfolio for the other specialised and difficult applications which coincided with an expansion of the chemical plant and upgrading of older gas detectors elsewhere in the plant.

Customer’s Challenge:
Required bellows sealed globe control valve for dry Chlorine service. The valve design must prove zero emissions to the environment due to the danger to humans.

Our Solution:
We provided a valve design compliant to Chlorine Institute Pamphlet 6 and Euro Chlor specification (and pressure ratings) per Euro Chlor GEST 89/140. In addition, our valves have an accessible bellows design which allows for total inspection of the bellows, plug and seat for wear, which then can be reassembled easily if no maintenance is required and without consumable parts needed. This is a unique design feature that is not offered by competing brands.

NZ Power Industry

Customer’s Challenge:
Experienced reduction in power generation from a decline in geothermal steam pressure from the field.

Our Solution:
We provided a Hybrid vacuum system in favour of an  Ejector and Condenser based vacuum system to reduce the back pressure on the turbine outlet thereby enabling an increase in power generation. Our supply included 3 complete sets of Hybrid Vacuum System including Liquid Ring Vacuum Pump, 2-Stage Ejectors and Condenser.

Surf Life Saving New Zealand

“We have been working with Genesis Communications for over 20 years, and originally sought their services to provide reliable communications (repeater services) between the West Coast beaches and the rescue helicopter which launched in the late 1970s.

Genesis are committed to their clients and we are very pleased with the service they provide us. They are more than technically competent and understand the new technology era of digital migration we are moving into. One of the best features of Genesis’ service is their technical monitoring and ability to respond quickly to critical issues. Their responsiveness is above and beyond anyone else in the industry, I imagine. The people and their technical and managerial skills and ability to meet KPIs, are some of the main reasons why dealing with Genesis is such a good experience.

Genesis are a well-managed company that deliver on the big issues. They also have a strong relationship with Motorola which is a very high priority for us as we prefer to use their high-quality products. We are glad we choose to work with Genesis Communications and would recommend them to others”.

Malcolm Beattie
Project Leader, Surf Lifesaving Northern Region

Auckland Council

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Wellington City Council

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AUT

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Waitemata DHB

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Motorola

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Christchurch Airport

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Queenstown Park Boutique hotel

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Commodore Hotel

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Touchdown Car Rentals

Coming soon